Why Latin America

Latin America is becoming the world's next BPO hot spot due to the region's unique ability to offer dynamic, multilingual call center services for a wide range of global markets. Driving these market forces include:
  • U.S. companies seeking BPO services in close proximity and time zone, as well as a workforce with a similar business culture and strong English and Spanish speaking skills;
  • Spanish language companies looking to global sourcing options for affordable customer support services and skilled Spanish-speaking customer care agents; and
  • Global businesses looking to diversify beyond the confines of the traditional sourcing markets such as the Philippines and India, which are feeling the pressure of maturing competition for skilled labor.
A growing number of global companies are turning to Latin American call centers to manage their customer interactions. With readily available skilled workers, a sophisticated telecommunications infrastructure and lower operating costs, Latin America call centers offer highly efficient multilingual services for large enterprises, as well as mid-size and small businesses.

To serve its sophisticated global clients, Latin American call centers are already adding new email, online chat and other Web-oriented channels to become full contact centers for their customers. While, voice services continue to dominate the Latin American market, the demand for these types of new services continues to grow quickly.

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